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Support

The Void for iOS — v2.1.0

This page answers common questions about using The Void. If you can't find what you're looking for, email us and we'll help.

Contact Us

Email: thevoidteam@thevoidterminal.com

We respond within 2 business days.

Getting Started

The Void uses biometric authentication (Face ID or Touch ID) to keep your account secure. On first launch, we generate a unique account for you and link it to the email you provide.

Once you're signed in, you can post text and photos, reply to others, and explore the feed.

Account Recovery

Your account is tied to your email address. If you lose access to your device, you can restore your account on a new device by signing in with your email:

  1. Install The Void on your new device
  2. On the welcome screen, tap Sign in with email
  3. Enter the email you used when you created your account
  4. Enter the 6-digit verification code we send you

If you did not link an email when you created your account, or if you no longer have access to that email, your account cannot be recovered. Contact us and we'll help where we can.

Deleting Your Account

You can delete your account directly from the app:

  1. Open the menu (top-left)
  2. Tap Account
  3. Tap Delete Account
  4. Confirm

Account deletion is permanent. All your posts, photos, comments, bookmarks, and profile data are removed within 30 days. This action cannot be undone.

Reporting Content

If you see a post, photo, or comment that violates our community guidelines:

  1. Long-press the content you want to report
  2. Tap Report
  3. Choose a category (spam, harassment, inappropriate content, etc.)
  4. Optionally add context
  5. Tap Submit

We review all reports and take action on content and accounts that violate our guidelines, including hiding content, removal, and account suspension where appropriate.

Push Notifications

To enable or disable notifications:

Privacy & Safety

The Void does not require a name, phone number, or public profile. Photos are moderated before they appear in the feed. We do not sell, rent, or share your personal data with advertisers.

For full details on what we collect and why, read our Privacy Policy.

For the rules that govern what you can post, read our Terms of Service.

Reporting a Bug

Found something that doesn't work right? Email thevoidteam@thevoidterminal.com with:

Age Requirement

The Void is intended for users aged 18 and older. By using The Void, you confirm that you are at least 18 years old.

More Information